The Problem
Brita Vivreau was struggling with their existing phone system and they wanted to replace it. Their supplier was difficult to get hold of and call quality was poor, with calls often cutting out leaving a poor impression with clients. Their traditional phone system was coming to the end of its shelf life, they had an expensive maintenance contract and call charges to their overseas offices were high.
There was no option for fibre optic on their business park, so we had to find a solution to install a reliable system that would bring costs down.
The Solution
The traditional phone system was outdated and made setting up new users a difficult, physically demanding task. We set up pre-programmed phones which made this process much easier to manage, allowing us to remotely manage new users or other changes. We also established a “twinning system” for the Managing Director, allowing them to take calls on mobile or in the office as both lines would ring at the same time.
The broadband was unreliable, which was a big problem as it affected all telecoms and PC’s. We added a leased line which created a stable, powerful connection that would not let them down.
The Result
We installed a new VoIP system which enabled Brita Vivreau to manage and customise their reports and benefit from a host of features like voice mail to email. Brita Vivreau also received new handsets which let them use styluses with bespoke software to get verification signatures from customers when they made deliveries.
Overall, Brita Vivreau reduced their international call costs by 50% and received thousands of pounds worth of free hardware, making the move from traditional telephony to VoIP significantly cost effective.
