The Problem
When Compass first reached out to Comms Connect, they had number of issues to address. Their mobile and landline services were on separate cost centres, making it challenging to manage their bills. The signal in their office was weak and WiFi calling was not working.
The Solution
To tackle the signal issues in the office, Comms Connect provided mobile signal boosters which enhanced weaker signals and improved network speed and stability across the board. This enabled Compass staff to make use of WiFi calling without suffering from connection drops or slow speeds. We provided Compass with a single cost centre for all their landline and mobile services, simplifying their bills. By providing them with a single dedicated account manager, we were able to drastically improve their customer service experience and make communication more efficient.
The Result
The results for Compass were outstanding, not only did they receive quality customer service from Comms Connect’s account manager, but by consolidating their costs into one centralised bill, they had more control of their bills. Signal strength in the office improved drastically ensuring that all staff members could enjoy a stable connection no matter which part of the building they were working in.
