The Problem
Fusion’s existing business communications system connected their desk phones and mobiles, but the systems did not work properly. Their VoIP system was unreliable and they had a tough time contacting account managers. They were frustrated by long wait times and poor service, with even the smallest issue taking a long time to fix. Then, a sudden phone wipe out affecting the entire business park threatened commercial disaster.
The Solution
Fusion’s mobile phone contract was up for renewal and they urgently needed a system which would provide better customer care and which would save them time and money. To solve the technical issues Fusion were experiencing, we installed a new VoIP system and to stop the lengthy delays, we allocated a personal account manager who they could speak to whenever they needed to. We offered Fusion a kit fund arrangement which enabled them to save time and focus on their work projects.
The Result
Fusion needed a fail-safe disaster recovery plan that would keep their business operations running in case of a catastrophe. We were able to set up a secure disaster recovery plan which was put to the test in July 2016, when all phones in the area suddenly went down. The loss of connection was due to an external factor and not related to any Fusion equipment. Whilst other businesses in the business park panicked, Fusion’s system was instantly re-routed to their disaster recovery number so that business could continue as usual. When Fusion wanted to re-route to another number, this was achieved within 5 minutes, during the emergency. The disaster recovery plan was a success and Fusion did not suffer any loss of business.
