After implementation, Henry Dony experienced a dramatic uplift in call reliability and clarity. The upgraded dual-line setup eliminated crackling and dropouts, while the Horizon mobile app allowed staff to make free overseas calls that appeared as UK numbers. The client praised the new phones, call quality, and added services at a competitive cost and particularly acknowledged the Account Manager’s patience and professionalism, stating they would be happy to recommend Comms Connect.
The Problem
Henry Dony Associates had not been receiving calls consistently. They experienced poor call quality, with crackling lines and their broadband was painfully slow at times. Their VoIP system was unreliable, unprofessional and they needed a solution that would improve customer interaction.
The Solution
We first tackled the crackling lines by installing a dedicated broadband line to manage calls and we installed a separate, high speed fibre optic broadband line for the computers. We took the time to understand Henry Dony’s needs and when we discovered that they frequently travel abroad, we proposed the Horizon mobile app. Horizon enabled them to make free calls abroad whilst displaying a local UK office number and they were delighted with this feature.
